Refund policy

Our 30-Day Money-Back Guarantee

At Better, we stand behind the quality of our products and want you to be completely satisfied with your purchase. That’s why we offer a 30-day money-back guarantee on eligible first-time purchases, including the first order of a subscription.

Eligibility Requirements

To be eligible for a full refund under our 30-day guarantee, you must:

  1. Initiate your return within 30 days of your original purchase date
  2. Return ALL packaging materials that came with your order, including:
    • Original shipping boxes
    • Product packaging (opened or unopened)
    • Inserts, instruction manuals, and documentation
    • Protective materials (bubble wrap, padding, etc.)
    • Any promotional materials or samples included
  3. Use our official returns portal on Shopify to process your return request

How to Request a Refund

  1. Access the Returns Portal: Log into your account here and navigate to our returns portal on Shopify
  2. Select Your Order: Choose the order you wish to return from your purchase history
  3. Follow the Instructions: Complete the return request form and follow all provided instructions
  4. Print Your Return Label: Use the prepaid return shipping label provided through the portal
  5. Package Everything: Carefully package all items and packaging materials for return shipment

Return Process

  • Once you submit your return request through our portal, you'll receive detailed return instructions via email
  • All returned items must be shipped back using the provided return shipping label
  • Items must be returned in their original condition
  • We recommend using a trackable shipping method to ensure your return reaches us safely

Refund Timeline

  • Processing: Returns are typically processed within 5-7 business days after we receive your returned items
  • Refund Issued: Full refunds will be credited back to your original payment method within 7-14 business days after processing
  • Confirmation: You'll receive email confirmation once your refund has been processed

What's Covered

Our 30-day money-back guarantee covers:

  • Full purchase price of all returned items
  • Original shipping costs (if applicable)
  • Return shipping costs (prepaid label provided)

Important Notes

  • Complete Returns Only: To receive a full refund, you must return ALL packaging materials along with the product(s)
  • Original Payment Method: Refunds will only be issued to the original payment method used for purchase
  • One Per Customer: This guarantee applies once per customer per product
  • Damage or Missing Items: Returns missing packaging materials or with damaged items due to misuse may not qualify for full refunds

Subscription Refunds and Cancellations

For subscription orders, our 30-day money-back guarantee applies only to the first subscription order.

Refunds for subscriptions are available within 30 days of your first subscription purchase. After the first subscription order, future subscription charges are not eligible for refund once processed.

You may cancel your subscription at any time before your next billing date through your account portal or by contacting our support team. This does not affect your ability to cancel future subscription orders. It only limits refunds to the first subscription purchase.

Exceptions

This money-back guarantee does not apply to:

  • Digital products or downloadable content
  • Personalized or customized items
  • Non-powdered, perishable goods
  • Items damaged due to misuse, neglect, or normal wear and tear

Customer Support

If you have any questions about our refund policy or need assistance with your return, please:

  • Contact our customer service team through the returns portal
  • Email us with your order number and details
  • Our team is here to help ensure a smooth return experience

Policy Updates

We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated effective date. Your use of our website and services constitutes acceptance of the current policy.